Question 1

How can I add/change my delivery address information?

Accepted Answer

1. You can simply sign up for a new account or sign in to an existing account in the upper right of the screen and add/edit delivery address.
2. Delivery address will be added to your order automatically by PayPal during the checkout process so please be sure you updated address details in PayPal settings before making a purchase.

* We cannot accommodate address changes, receiver name, shipping method, or add/remove items after an order is already in the "fulfilling" status. Therefore, please ensure that all of your information is correct before placing your order.

Question 2

Can I pay with PayPal without an account?

Accepted Answer

You can pay a money request or invoice by clicking Pay Now in the email we sent you. You can request an invoice by contacting us and providing your email address via contact form Here.(https://www.tepeetea.com/contact-us)

If you don’t have a PayPal account, you can create a new one before you pay.(https://www.paypal.com/us/webapps/mpp/account-selection) If you don’t want to create an account, you can pay using a debit or credit card.

Here’s how:
Check your email inbox for an email from us that includes the money request or invoice.
​
1. Click the Pay Now button in the email. (If you don’t see it, click the link in the email, or copy and paste the link into your browser’s address bar.)
2. If you already have a PayPal account, enter your password and click Log In.
3. Review the money request or invoice, and then click Pay Now to complete your transaction.
 
OR:
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1. To create a new PayPal account and pay using your new account, click Sign In (https://www.paypal.com/us/webapps/mpp/account-selection)and follow the instructions.
2. To pay without creating a PayPal account, click debit or credit card.
 
If you don’t have the email we sent you, you can pay your money request or invoice by logging in to your PayPal account. You’ll see the money request or invoice in your Activity.(https://www.paypal.com/myaccount/transactions/?free_text_search=&currency=ALL&status=&type=&start_date=2018-11-27&end_date=2019-02-25)
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Question 3

I didn't receive my item?

Accepted Answer

The goods will normally be delivered within the time frames specified on the checkout page. If you have not received your item please Log In to your account and go to My Orders (https://www.tepeetea.com/account/my-orders)page, you can track your item online with the provided tracking number. We suggest you to check your parcel status every 4-7 days. Please mind that sometimes a pick up from your local post office is needed.
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If you still have any questions please feel free to Contact Us (https://www.tepeetea.com/contact-us)anytime and we will do our best to help you.

Question 4

What is your refund/return policy?

Accepted Answer

We always strive to ensure you are satisfied with your purchase. Below are some key points of our Return/Refund Policy:
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 • Requests can be submitted within 60 days of purchase or 30 days after the item is delivered.
 • Documentation clearly depicting damages, wrong items, etc. may need to be provided for any compensation to be considered.
 • Refunds can be granted back to the original form of payment or provided as Rewards credit (store credit)
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You can read our full Refunds & Returns policy Here.(https://www.tepeetea.com/returns)

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Organic Herbal Tepee Tea

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